Shipping and Returns

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Shipping Information

Shipping Basics

In order to qualify for free shipping, your order total before tax (if required) must meet or exceed $99. Free shipping only applies to ground services. Any products like park benches and picnic tables that need to ship LTL freight do not qualify for free shipping. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping Method

Most orders are shipped via UPS Ground. Some items such as park furnishings require shipment by common freight carrier; i.e. Old Dominion, ABF, Central Freight, Echo Global, Yellow Freight, etc.  We will choose the least expensive shipping method based on the size of your order and the destination. A freight delivery company's delivery responsibility is to get the goods to the curbside or loading dock. In most cases you will be required to move the order from the curb or dock into your home or business.

Shortages and Damaged freight - Please Read Carefully:

Shortages:

Sometimes multiple carton shipments get separated during the transferring process at freight terminals. When your shipment arrives, count the number of cartons that the carrier is delivering and make sure that the number of cartons delivered matches the number of cartons outlined on the delivery ticket. All deliveries will be accompanied by a freight delivery ticket. If there is a discrepancy in the number of cartons delivered vs. the number of cartons listed on the delivery ticket you must make a notation on the delivery ticket. Do not take the drivers word for it. Do not assume anything. Once you have signed the ticket, their responsibility ends. Notify us immediately of any shortage at our toll free number 888-429-0753.

Shipping Damages:

Rule # 1 is do NOT sign for the delivery until you have thoroughly inspected all cartons for visible damage. If you notice damage to a shipping carton, open it and inspect the contents with the driver present. If the contents are damaged, note the damage on the ticket and take a picture to send to us. If there is no apparent damage to the contents, make a note on the freight delivery ticket that you have accepted delivery of merchandise in damaged cartons. Make sure the driver has signed the delivery receipt. Keep your copy of this freight delivery ticket in the event you find "concealed damage" after the driver has left your location. Once you have signed for the delivery and the driver has left the delivery location, it will be next to impossible to make any type of "concealed damage" claim against the freight company. You have 5 days to report any "concealed damage" to us. If no damage is reported within this time we are unable to file a claim with the carrier. Please be advised that freight companies are not likely to pay claims for "concealed damage". Creative Play Stores is not responsible for products damaged in transit and we cannot accept returns of products damaged in transit.

Returns Policy:

No returns are accepted without prior authorization! You must contact us by phone or email to arrange a return. Authorized returns must be returned in new, resalable condition, unused, in original packaging. If items have been unpackaged and/or used, we are not able to accept a return. Authorized returns are subject to original shipping charges, return shipping charges, and a 35% restocking fee.

If the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay to return or replace that item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.